Do you recommend using some of these tools at particular points in a project even if the team is functioning well?

I would say it’s worth it to do a minimal check-in on team performance at least once per quarter. Sometimes things seem like they’re going well, but there might be a “Silent Sam” who is not happy but doesn’t want…

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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Elisabeth Swan

Would you recommend a measurable goal/target considering part of the Check/Study phase may require collecting more data and graphing results?

Are we required to prove the hypothesis after finding the root cause?

What is the role of Lean Six Sigma in an ITIL organization?