Do you recommend using some of these tools at particular points in a project even if the team is functioning well?

I would say it’s worth it to do a minimal check-in on team performance at least once per quarter. Sometimes things seem like they’re going well, but there might be a “Silent Sam” who is not happy but doesn’t want to bring the team down. It’s important to give people an opportunity to see where…

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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.