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We do not have a Success Story specifically for that, but if the certification is built and owned internally by your organization, I  think it would be a great DMAIC project.
There could be a lot of reasons for low pass rates for certification. Some of the root causes could be:
  • leadership support
  • the 3rd party provider selected
  • or individual commitment is lacking
So, my first recommendation would be to implement DMAIC, and determine the root causes for the low pass rates.
If you are using a 3rd party for certification, and discover that they’re processes are confusing and/or complicated, you should use instead!

Tracy O'Rourke

Tracy is a Managing Partner at She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.