We do not have a Success Story specifically for that, but if the certification is built and owned internally by your organization, I think it would be a great DMAIC project.
There could be a lot of reasons for low pass rates for certification. Some of the root causes could be:
- leadership support
- the 3rd party provider selected
- or individual commitment is lacking
So, my first recommendation would be to implement DMAIC, and determine the root causes for the low pass rates.
If you are using a 3rd party for certification, and discover that they’re processes are confusing and/or complicated, you should use GoLeanSixSigma.com instead!