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Much depends on leadership, but have you used some key tools already? Have you created an Action Item List with due dates? Have you published it? Peer pressure is a great motivator. But if it’s truly a leadership issue, it often helps to make it clear to management what the repercussions are of these people…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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