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The Project Y is the main measure of a process improvement project. If the goal of a project is to reduce the number of days it take from when a customer places an order to the time they receive their goods or services, then the Project Y is “Days of Order Lead Time.”

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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.