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We always recommend having a Finance Partner on every process improvement project. This is someone who can verify the baseline cost of defects, extra cycle time or a lack of productivity. This helps to verify that baseline numbers are accurate and benefits are believable to the rest of the organization.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.