Voice of the Customer (VOC) Translation Matrix Training & Certificate

Description

What is a Voice of the Customer (VOC) Translation Matrix?

The Lean Six Sigma VOC Translation Matrix is a tool that helps teams take customer comments, determine the underlying issues represented by those comments and use this information to develop measurable customer requirements. The goal of this tool is to translate often vague comments into something concrete so that the team can focus their efforts to meet these requirements.

Why You Should Register for Voice of the Customer (VOC) Translation Matrix Training & Certificate

In the VOC Translation Matrix Training (Single Module), you’ll learn the basics of these tools and techniques and continue building your problem-solving muscles.

What You’ll Get (Certificate, PDUs/CPEs)

• Voice of the Customer (VOC) Translation Matrix Certificate
• Voice of the Customer (VOC) Translation Matrix Template
• 1 PDU / 1.2 CPEs

Details

• Prerequisites: None
• Delivery: Fully online and on-demand/self-paced/asynchronous
• Timing: 1 hour
• Exam: 5 questions, 100% score required, unlimited retakes, results viewable
• Access: 1 year
• Works on smartphones and tablets

Objectives

• Define what it means to translate the Voice of the Customer
• Explain the value of translating the Voice of the Customer
• Describe how to create quantifiable customer requirements
• Identify how to prioritize customer requirements
• List customer requirement guidelines

List of Contents

• Voice of the Customer (VOC) Translation Matrix Training Module
• Quiz: Voice of the Customer (VOC) Translation Matrix

New: Single Modules

Single Modules are a smart new way to learn the basics of  a single Lean Six Sigma concept or tool. It’s training “Just-In-Time” – a Lean way to learn!

We recommend them if you:

• Don’t need a full training and certification course
• Need to learn the basics or get a refresher on a single concept or tool
• Need PDUs for your PMP Certification

To learn how to complete successful Lean Six Sigma projects step-by-step and build your problem-solving muscles, please register for Green Belt Training & Certification.