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Process Walk Facilitation Training & Certificate


Learn the basics of Process Walk Facilitation and build your problem-solving muscles.


What is a Process Walk (aka Gemba Walk)?

A Process Walk (also known as Gemba Walk) is an informational tour of the area where the work is taking place. A Process Walk is a series of structured, on-site interviews with representative process participants with the goal of gaining a comprehensive understanding of the process. Interviews focus on detail such as process time, wait time, defect rates, root causes and other information that can lead to targeted improvements.

Why You Should Register for Process Walk (aka Gemba Walk) Facilitation Training & Certificate

In the Process Walk Facilitation Training (Single Module), you’ll learn the basics of these tools and techniques and continue building your problem-solving muscles.

What You’ll Get (Certificate, PDUs)

  • Process Walk Planning Checklist (Template & Example)
  • Process Walk Ground Rules (Template & Example)
  • Process Walk Interview Sheet (Template & Example)
  • Process Walk Facilitation Certificate
  • 2 PDUs


  • Prerequisites: None
  • Delivery: Fully online and on-demand/self-paced/asynchronous
  • Timing: 2 Hours
  • Access: 30 Days


  • Organize and lead a Process Walk Event (Primary Facilitator Role)
  • Maintain the appropriate environment (Primary Facilitator Role)
  • Document all output during the event (Second Facilitator)
  • Draft Stakeholder presentation for review by team (Second Facilitator)

List of Contents

  • Process Walk Facilitation Training Module
  • Webinar: Process Walk Orientation for Participants
  • Quiz: Process Walk Facilitation

New: Single Modules

Single Modules are a smart new way to learn the basics of  a single Lean Six Sigma concept or tool. It’s training “Just-In-Time” – a Lean way to learn!

We recommend them if you:

  • Don’t need a full training and certification course
  • Need to learn the basics or get a refresher on a single concept or tool
  • Need PDUs for your PMP Certification

To learn how to complete successful Lean Six Sigma projects step-by-step and build your problem-solving muscles, please register for Green Belt Training & Certification. Interested in registering a group of people for this module? Contact us to learn about Group Discounts (starting at 5 learners).

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