Of course. It depends on customers and customer requirements. But, most of the time, in many processes, customers do care about timeliness and/or speed. If this requirement applies, then you should be looking at flow as a possibility for improvement. Walk the process, map the process, and analyze it for the bottlenecks and where the “thing” stops or gets stuck in the process.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.