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It’s not a straight percentage. It can be 1 person. It’s more about hearing from people that know what happens 80% of the time, if that is the condition you’ve outlined. Picking the interview candidates can be a bit challenging. I’m not opposed to naysayers, since they can give you lots of insight to the…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.