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It’s not a straight percentage. It can be 1 person. It’s more about hearing from people that know what happens 80% of the time, if that is the condition you’ve outlined. Picking the interview candidates can be a bit challenging. I’m not opposed to naysayers, since they can give you lots of insight to the process, but I also like having process-oriented people on the team, especially when it comes to making improvements.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.