How do I do a Process Walk when the process is invisible?
LOL!! Yup that’s the first challenge isn’t it!? I would start with creating a high level process map (SIPOC) and identifying who works in those steps. Then select who of those people would actually participate in the walk.
Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.