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LOL!! Yup that’s the first challenge isn’t it!? I would start with creating a high level process map (SIPOC) and identifying who works in those steps. Then select who of those people would actually participate in the walk.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.