They work very well. I work with many government organizations now that deploy these very tools, and the actions are working to improve communication, increase process visibility and get people on the same page about process opportunities.
LOL!! Yup that’s the first challenge isn’t it!? I would start with creating a high level process map (SIPOC) and identifying who works in those steps. Then select who of those people would actually participate in the walk.
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
A balanced scorecard serves to track key process and business metrics that are aligned with the business vision and strategy. It is typically used to monitor progress against strategic goals. As an analogy, think of the balanced scorecard as the…
When you have very limited resources and competing priorities, how do you keep the momentum moving on a seemingly fast moving project yet continues to be delayed like an Amtrak?
Ah, Amtrak. Being near the problematic Northeast Corridor, I feel your pain! This is a real and constant problem. When this happens I see successful team leads reaching out to Champions and Sponsors. They make sure that everyone knows the…