What should you do if you do a Process Walk and you are not given all of the information?

I could respond to this in many ways. Here are a few…First assess why information wasn’t shared. Was a safe environment created? Sometimes, it doesn’t matter if you don’t have ALL the information. Improve with what you’ve been given to work with.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Tracy O'Rourke

Do you recommend all candidates have a sponsor? I’m concerned we aren’t ready six sigma because we don’t have enough sponsors and/ or “champions”.

Does Every Output And Every Input Correlate To One Customer? Or, Can It Be One To Many Relationships?

What is the Baldrige Criteria?