What should you do if you do a Process Walk and you are not given all of the information?

I could respond to this in many ways. Here are a few…First assess why information wasn’t shared. Was a safe environment created? Sometimes, it doesn’t matter if you don’t have ALL the information. Improve with what you’ve been given to work with.

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Tracy O'Rourke

Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.