What should you do if you do a Process Walk and you are not given all of the information?
I could respond to this in many ways. Here are a few…First assess why information wasn’t shared. Was a safe environment created? Sometimes, it doesn’t matter if you don’t have ALL the information. Improve with what you’ve been given to…
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
If a bunch of solutions are implemented at the same time, it may be difficult to quantify which changes had an impact. At the same time, we see multiple solutions being implemented all of the time. The key to doing…
It really depends on the complexity of the process. If you consider automobile manufacturing, any change to the design or to the software systems demands a lot of scrutiny, and will probably result in many potential failure modes and failure…
Banking, like other service industries, has many customer touch points so wastes truly impact effectiveness as much as they impact efficiency. As a simple example, when customers are attempting to open accounts the actual work that goes into making that…