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The debriefs are a time for the team to share and communicate what they saw. During the walk, the process walkers are learning and listening. During the debriefs, the process walkers are sharing and comparing what they’ve learned. It’s a great way to process what people saw. You don’t need a current state process map to discuss what you saw. There are plenty of observations and A-HAs. These debriefs occur between interviews (a debrief should occur after approximately 3 interviews so that walkers won’t forget observations, A-HAs, and/or quick hit opportunities). Discussing and debriefing the interviews as a group is a great way to compare and contrast what the walkers are seeing and confirm that they’re all seeing the same process.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.