During a Process Walk, what do you do with a lot of variance within the responses?

This is a given. Variation can happen naturally in many processes. I would define more specific conditions, like “80% of the time what happens? 80% of the time how long does it take?” or put together a range for the Lead Times or Process Times.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Tracy O'Rourke

Is the Project Selection Tool you showed on the webinar available at your site? Is it different from the one that I purchased and downloaded earlier?

Can the flipped classroom approach be used with topics other than Lean Six Sigma?

In a warehouse environment, I believe in Lean Six Sigma. But, the one problem I’ve been seeing is trying to sustain the process. Is there a way other than doing audits on the process to help the employees to continue using Lean Six Sigma?