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YES! If interviewees know the ground rules, that will help them feel safe and in a blame-free environment and they’ll be open about process issues. Ideally, the workers and the walkers are the same people! Involve those that do the process in the walk.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.