There is a great template you can download called, the “Process Walk Interview Guide” – You don’t have to ask for all the data listed, but the second tab includes good questions to choose from.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.