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From a Process Walk, what is deemed too much information? You mention the slow down of a system, but how much detail should be analyzed to support change? There is a great template you can download called, the “Process Walk Interview Guide” – You don’t have to ask for all the data listed, but the…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.