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You can definitely add the number of employees who are available perform a particular function and you can also assess the Full Time Equivalent (FTE) Labor Requirements. There are lots of potential metrics (productivity, distance walked, etc.) that could be included. If you’re interested in more guidance I’d definitely recommend the book referenced in the webinar, “Metrics-Based Process Mapping” by Martin and Ostelring.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.