If the process involves many people, how do you define the team that will do the Process Walks? Should the leader always participate in the Process Walks?
For an improvement walk, it’s the people that DO the process. No the leader shouldn’t have to be involved always. What if the leader’s presence makes people feel uncomfortable? People won’t share, and learning won’t occur. As a matter of…
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
We recently got one of our items on our list automated, but now we have no support for the process. I am now being asked to report on the success but do not feel comfortable with the data, while management…
These visual signals are often called Andons, and can take any form that is useful. A popular type is a stack of four lights: Red (for machine down), Yellow (for close to down, such as running low on stock), Green…
We always recommend having a Finance Partner on every process improvement project. This is someone who can verify the baseline cost of defects, extra cycle time or a lack of productivity. This helps to verify that baseline numbers are accurate…