Create a map. Maps help the process become visible. Swimlane Map, Spaghetti Maps and Value Stream Maps.
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
Yes, some knowledge of statistics is good. We have had people with no statistics background go through our courses, and they were able to understand the concepts and follow along. So, it’s not required.
That’s a great question. For capability, I’d go with the Histogram. It’s easy to add the customer requirements to the graph and get a visual on how many times the process fails to meet the specifications. The I-MR Chart is a Control…