Always! We mainly use the FMEA in the Improve Phase of DMAIC projects. It’s important as you point out, to evaluate the risks the new process steps might present.
Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.
Should my project to minimize cost and increase profit have a member? If so, from which departments in the company?
We always recommend having a Finance Partner on every process improvement project. This is someone who can verify the baseline cost of defects, extra cycle time or a lack of productivity. This helps to verify that baseline numbers are accurate…
How do I properly escalate problems of staff not meeting deadlines when upper management will not discipline those people?
Much depends on leadership, but have you used some key tools already? Have you created an Action Item List with due dates? Have you published it? Peer pressure is a great motivator. But if it’s truly a leadership issue, it…