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Once the Swimlane Map has been completed and participants have had a chance to add visual indications of pain points (e.g., pink sticky notes with a starburst shape), then the Fishbone Diagram is a great tool to continue digging to root cause of individual pain points.

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.