My staff and I are very happy with the Green and Black Belt programs with GoLeanSixSigma.com. The material is easy to follow and we appreciate the examples around the Bahama Bistro are very helpful.
In 2016, a Lean Six Sigma (LSS) initiative was launched in Pitney Bowes Presort Services in support of our strategic goals of improving operational excellence and fostering the professional development of our employees. Recently, nine individuals presented results from their projects to our Executive Staff. They highlighted how improvement opportunities were qualified, how root causes were unearthed and pulled into the light, how innovative improvements were identified, implemented, and verified. Most importantly, they were able to quantify the impact those improvements have had on our organization and our Clients.
Using Lean Six Sigma, I created a SIPOC, Project Charter and Pareto Chart to identify the biggest issues that our team faced (lack of training). We then used The 5 Whys and a Cause & Effect Diagram to learn that highly skilled workers were absent during that low production month and unskilled workers were absent during the high production month. This data helped to streamline the process and eliminate Non-Value Added Activities which increased monthly production by 50% within 3 months.