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Podcast: Just-In-Time Cafe, Episode 37 – Customers Are Talking and Comcast Is Listening, Featuring Dana Wilson - GoLeanSixSigma.com

Got cable? Use Comcast? Tune in to hear VP of Customer Experience Assurance Dana Wilson reveal how to get not just the voice, but the look of the customer!

In this month’s poll we find out what our listeners value most in a coach. In the News we’ve got a nonprofit offering Lean Six Sigma training and although they’ve got “C4” in the title, they do not make dynamite. And we’ve got a question from an avid Just-In-Time Cafe Podcast listener about whether you can have any impact if you’re the only Black Belt in a company.

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Timeline

  • 2:04 Survey Says

VOC Poll: What do you value most in a coach? - GoLeanSixSigma.com


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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.