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Check out Elisabeth’s interview with the head of Lean Cultural Transformation for Exeter Health Systems, MaryBeth Jermyn. She’s got surprising insights around achieving mandated Lean Healthcare certification in a Lean way.

We also have the results of our latest survey where we’ll find out where people stand on the different phases of DMAIC. Spoiler alert—the Improve Phase is not the big winner! For the In The News segment we’re going on the road, and we’ll let you in on where we’re headed so you can meet up with us! And for Q&A we’ll answer a learner’s question about whether Lean means doctors spend less time with patients. It is a great day at the cafe!

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  • 1:56 Survey Says

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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.

Tracy O'Rourke

Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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