skip to Main Content

Podcast: Just-In-Time Cafe, Episode 38 – Duct Tape and Standard Work - The Sexy Tools of Lean Featuring Tom Root -

No one sent you a Zingerman’s Cheesecake? We’ve got the next best thing – an interview with Tom Root, the Managing Partner for Zingerman’s Mail Order and Chief Operating Officer for the larger community of Zingerman’s Businesses. Listen to the lessons he learned that paved the way to a phenomenal company culture.

For our Appetizer we’ll cover a presentation app with zing. In the News we’ll tell you all about the upcoming Lean Frontiers Conferences in gorgeous Jekyll Island, GA, and this month’s book, “Understanding A3 Thinking,” is a go-to reference for this iconic one-page problem solver. Park your car and come hang with Tracy and Elisabeth for a fantastic day at the Cafe.

Also Listen On:

YouTube-logo-full_color iTunes Stitcher -


20% Discount Coupon Code!

Be sure to listen for the special coupon code as a treat for all of our awesome listeners: 20% discount on all of our online training!


Thanks for Listening!

Listen to more podcasts.

Tracy O'Rourke

Tracy is a Managing Partner at She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.