Can you elaborate on the difference between waiting to talk vs. listening?
There is an assumption that the opposite of talking is listening. But more often people are just waiting to talk. People are focused on forming their thoughts and advocating for their position. They aren’t really listening to the other person…
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
Lean Six Sigma Problem-Solving Training That Delivers Results 81% of our learners deliver measurable improvement results.