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Blunders happen in every phase. It’s part of the learning process. However, if I had to pick one phase, it would be Define. Define is the Project Selection phase so all the bloopers can happen in Define. Beyond that, the…
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Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.