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Learner Login FAQ +1-650-690-2515

Blunders happen in every phase. It’s part of the learning process. However, if I had to pick one phase, it would be Define. Define is the Project Selection phase so all the bloopers can happen in Define. Beyond that, the Analyze phase is the second phase that can have a high amount of blunders.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.