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It depends on the process. At a basic level, you would get baseline data for the “As Is” map and then you would measure again once the “To Be” process has been implemented. After that, you would decide which process measures to keep monitoring based on where you found the root causes and what would give you a good mix of input, process and output measures. You’ll always be monitoring the performance of key processes.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.