If it’s not possible to get all the stakeholders to walk through the process and Fishbone (at the same time), then what do you do?
Once a process walk is over, it’s time to brainstorm all the “Ah Has,” discoveries, potential quick wins, etc. Plan ahead and invite the Stakeholders who did not come on the Process Walk to a presentation of the findings. Invite…
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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