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Once a process walk is over, it’s time to brainstorm all the “Ah Has,” discoveries, potential quick wins, etc. Plan ahead and invite the Stakeholders who did not come on the Process Walk to a presentation of the findings. Invite them to add more or give their input during the presentation.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.