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Leadership often wants to be supportive, but often they don’t know how to be supportive. It can help a great deal to outline specific directions about how to show support. For example, often for a Kaizen Event, I ask a leader to kickoff the session and provide some bullets about what to say: Why it’s important…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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