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Should all staff be trained in the Lean Six Sigma Program in hospitality? If not, who should be chosen to be certified? In the hospitality industry, it’s common to assign a Black Belt to a larger property whereas two smaller…
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Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.