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Should all staff be trained in the Lean Six Sigma Program in hospitality? If not, who should be chosen to be certified? In the hospitality industry, it’s common to assign a Black Belt to a larger property whereas two smaller properties often share a Black Belt. Black Belts and Green Belts can come from operations,…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.