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I recommend blocking out an hour for the group to meet, brainstorm categories, populate the Fishbone, conduct Multi-Voting and then create an action plan to collect data or observe the process. That should give you a enough time.

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.