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I would have to understand the culture a little bit more to give you sound advice on a cultural issue. My first recommendation on your approach would be: Don’t overwhelm them with jargon and tools. For example: if you want to brainstorm root causes, just ask, “So, what do you think is causing this problem…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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