20 people walking a process is definitely too many. Ideally, 6-11 people walk the process. If the numbers approach greater than 12, I would work with the internal resources to start to be a bit more selective.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.