20 people walking a process is definitely too many. Ideally, 6-11 people walk the process. If the numbers approach greater than 12, I would work with the internal resources to start to be a bit more selective.
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
What if the management is the issue? You already know there’s a problem but they refuse to change. How could that be dealt with process wise?
Unfortunately, leaders set the tone for an organization. If leaders are resistant to change, it’s going to be very difficult to work around that. If it’s only one leader, and other leaders are supportive put your energy towards working with…
How should one handle what I call the “role creep”? This is someone moving into someone else’s responsibility.
I would speak individually with the role “creeper” but first I’d check in with the person who’s role is being overtaken. Why are they allowing that to happen? If they have a choice, would they choose to fully own their…