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I’ve been assigned a project to help minimize the number of damaged products that leave the warehouse and get sent for delivery (eventually to be returned). What is your suggestion on how I should strategize and communicate to my manager?…
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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.