I’ve been assigned a project to help minimize the number of damaged products that leave the warehouse and get sent for delivery (eventually to be returned). What is your suggestion on how I should strategize and communicate to my manager?

I’ve been assigned a project to help minimize the number of damaged products that leave the warehouse and get sent for delivery (eventually to be returned). What is your suggestion on how I should strategize and communicate to my manager? I am a new Green Belt student who started in April 2017. I am enjoying…

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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.