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Management above me seems to be on board and excited when I talk about process mapping, doing process walks, leaning down processes and streamlining work. However, when it actually comes to supporting the implementation of those changes, it’s suddenly not a priority anymore or something they want to do (now that it affects them). Do you have any tips?

One idea is to keep them involved throughout the process. The closer people are to the process of solving problems, the more invested they are. The goal is to keep leadership in a conversation about what is happening throughout the project.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.