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Management above me seems to be on board and excited when I talk about process mapping, doing process walks, leaning down processes and streamlining work. However, when it actually comes to supporting the implementation of those changes, it’s suddenly not a priority anymore or something they want to do (now that it affects them). Do…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.