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There are so many ways this could be done, and a big part of coming up with a robust solution is to apply root cause analysis to why there is resistance in a specific instance. To answer this broadly would be like “Jumping to a random solution” for dealing with resistance that probably won’t work.…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.