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Lack of commitment, follow through and discipline by leadership. Ultimately, leaders dictate what employees pay attention to. If the leader doesn’t care and is disinterested, many employees will follow the leader.

Tracy O'Rourke

Tracy is a Managing Partner at She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.