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Lean Six Sigma News: Improving Corporate Legal Departments And Raising Call Light Responsiveness - GoLeanSixSigma.com

Here are our top picks for Lean Six Sigma news from around the web for the week of April 27, 2015.

Lean Six Sigma Approach Raises Call Light Responsiveness Patient Satisfaction Scores

Vickie Thomas Januska, of Seidman Cancer Center, Case Medical Center, University Hospitals, Cleveland, Ohio, explains that in 2013, call light responsiveness, a key factor in patient satisfaction, ranked in the 19th percentile. During that time, a goal was set for a team to “apply Lean Six Sigma interventions and solutions to increase patient satisfaction scores for call light responsiveness above the 60th percentile.” By using Lean Six Sigma tools and templates, the team increased scores above the 60th percentile by 2014.

Lean Six Sigma Principles Can Be Applied In-House

Cara Bradley, deputy general counsel at Xylem Inc., said that as an in-house lawyer, there are advantages to streamlining processes and procedures. When corporate legal departments ask themselves, “What does success look like?” Suchitra Narayen, vice-president and associate general counsel at Oracle Corp., suggests Lean Six Sigma as a first step. Since then, a panel has discussed the application of Six Sigma principles to corporate legal departments to help improve quality on the American Bar Association and to assist with project management.

Efficiency In Chatham-Kent

Chatham-Kent Council in Ontario has ordered administration to formally look for efficiencies in their work. Councillor Trevor Thompson is looking to Lean Six Sigma as an example of a potential model to improve efficiencies.

Jurija Metovic

Jurija is the Client Experience Manager at GoLeanSixSigma.com and provides extraordinary support to our clients to ensure their Lean Six Sigma process improvement journeys are easier and more streamlined every step of the way.