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Lean Six Sigma News: Delivering Great Customer Service & Creating Healthcare Plans - GoLeanSixSigma.com

Here are our top picks for Lean Six Sigma success stories and news from around the web for the week of June 29, 2015.

Intel Creates Healthcare Marketplace Collaborative

Whether you’re using Lean, Six Sigma, or both, agree on one process improvement approach with your team and stick to it! Intel struggled to lower healthcare costs until this year. This year, they decided to improve quality and cost management by establishing a shared aim with members and focusing on the interests of all the stakeholders, including patients.

Taking the Work Out of Short-Term Rentals

Are you going away for a week? A month? It’s becoming very common to rent out your home to strangers. However crazy and complicated it may sound due to the booking and cleaning aspects, the actual work can be taken right out of short-term rentals with the help of seamless, streamlined professionals.

How Great Customer Service Is Really Delivered

Banks are all about numbers and as an industry, “banking does a poor job of connecting with customers.” Studies from American Banker show that customers who had the best experiences were expected to stay with their providers six times longer than those who had the worst experiences. To do this, banks need to truly understand how their customers see them and banks need to hear their customers. Operational customer experience management can be set in place with initiatives such as Lean and Six Sigma.

Jurija Metovic

Jurija is the Client Experience Manager at GoLeanSixSigma.com and provides extraordinary support to our clients to ensure their Lean Six Sigma process improvement journeys are easier and more streamlined every step of the way.