Kano Model is a technique that categorizes customer requirements into three types: 1) Delighters 2)…
Here are our top picks for Lean Six Sigma success stories and news from around the web for the week of November 23, 2015.
The City of El Paso is back in Lean Six Sigma news again! This time, the city is sharing a savings of $570k after an employee-led Lean Six Sigma project related to processes for initiating and terminating phone and Internet services for city staff. “Lean Six Sigma is a strong management and leadership tool that empowers our employees to do amazing things for our city and our citizens,” said City Manager Tommy Gonzalez. Bravo, City of El Paso!
Clinical Pathology Laboratory Managers Use Lessons In The Best Of Medical Laboratory Quality To Improve Lab Operations and Patient Safety
Earlier this month, the Nation’s largest gathering of clinical laboratory Lean, Six Sigma, and process improvement practitioners took place in New Orleans. These labs, which include but are not limited to Quest Diagnostics, Banner Health, Henry Ford Health Systems and more, are committed to creating and sustaining a culture of quality and continuous process improvement. Vice Presidents spoke to share their laboratory standards and how they use Lean Six Sigma across all their labs.
Lean Six Sigma tools are just that, tools! They can create an impact on your organization and promote improvements. Forrest Breyfogle shares five important tools he uses through the DMAIC roadmap. Are you using these, too?