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Supply Chain is an industry where Operations Executives live and breathe process improvement, and that includes big box retailers and the “last mile.” Starting with a basic problem statement might be this: Reduce the waste of transportation – (unnecessary movement of products or goods) – for the “last mile.” No solutions are going to be the same for each location or organization, but starting with the problem and finding the root cause is where process improvement can help mobilize ideas around finding the right solution.

Tracy O'Rourke

Tracy is a Managing Partner at She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.