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A customer is a customer. Many organizations and/or departments have true internal customers. For example Human Resources and IT both have internal customers. These groups can apply Lean just as effectively to the internal customer.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.