A customer is a customer. Many organizations and/or departments have true internal customers. For example Human Resources and IT both have internal customers. These groups can apply Lean just as effectively to the internal customer.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.