Are there any Lean leaders who are focused on Healthcare you can name?

I’m not sure I understand your question, but here is my answer based on what I believe you are asking. There are many Lean Leaders in Healthcare, because there is a proliferation of Lean Six Sigma, in Healthcare. Mark Graban,…

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Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Tracy O'Rourke

As a Lean instructor that has no managerial clout within the company, how do you implement upward into the organization?

Are there any instances where the confidence level should or could be increased or decreased?

If we are talking about improving the quality of a service provided, should the FMEA focus on what the support agent provides and what the customer receives separately, or both at the same time?