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I’ve seen two ways this happens. One way is that they see the advantages of having “problem solvers” on staff who are able to analyze and fix issues so leadership doesn’t have to deal with them. The other thing I’ve seen happen is that solving all the problems yourself is a burden and takes time…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.