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It’s true that there is no way to prevent certain risks, as you say, in certain essential process steps. In those cases it’s definitely a good idea to build robust contingency plans as you suggest. There are some processes where there’s no way around the risk, but if a process hasn’t been assessed for risk…
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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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