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There’s a number of things that can help. One thing we rely on is establishing ground rules as a team. If someone is not obeying ground rules such as going on a tangent or not letting others speak, you’re going to raise a flag. If someone is dominating, have people give ideas silently on post-it notes. People can brainstorm on flip charts so the silent majority still has input. Also, be really clear about roles. A good technique is using a RACI to say who does what.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.