What would the justification be to conduct a Process Walk if you are not currently working on an improvement project? Can you use this to create leadership engagement?

If you are going to involve leaders, you better have a purpose! So, no I wouldn’t do it just to involve leaders…pick a process, pick a problem and have leaders walk it.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Tracy O'Rourke

The Master Black Belt must know the coaching techniques and how to use them, right?

How do you use 5S in data based operations? Also, I see Visual Management and 5S inter-related, is that so?

How long and how often should a program office follow-up with improvement teams?