What would the justification be to conduct a Process Walk if you are not currently working on an improvement project? Can you use this to create leadership engagement?

If you are going to involve leaders, you better have a purpose! So, no I wouldn’t do it just to involve leaders…pick a process, pick a problem and have leaders walk it.

Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Tracy O'Rourke

What is the difference between advocacy vs. inquiry?

How do you get people engaged without true upper management support, even when upper management doesn’t directly control that department?

If you are walking a process and a particular stage or step is duplicated, what is the best way to select which one to observe?