What would the justification be to conduct a Process Walk if you are not currently working on an improvement project? Can you use this to create leadership engagement?

If you are going to involve leaders, you better have a purpose! So, no I wouldn’t do it just to involve leaders…pick a process, pick a problem and have leaders walk it.

To access this post, you must purchase Go-Getter Membership.

Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Tracy O'Rourke

If it’s not possible to get all the stakeholders to walk through the process and Fishbone (at the same time), then what do you do?

What category does poor meeting attendance fall into?

What best practices have you seen and used that keep the action items for A3’s tracked?