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GoLeanSixSigma.com is on a mission to make it easier for everyone everywhere to build their problem-solving muscles. We’re revolutionizing the way people solve their problems and achieve their goals with Lean Six Sigma.

We’re committed to building a culture that is inclusive, diverse, autonomous and balanced. We foster a respectful, supportive environment, and we knock ourselves out providing value and delighting our customers (and each other). If you’re smart, humble and hungry, we want you on our team! Are you ready to grow with us?

Job Openings

Client Success Manager

On the hunt for your next role in Client Success?

We’re looking for a Go-Getter like you to help create a world full of problem-solvers and deliver a world class experience to our customers (internal and external).

The Client Success Manager will be focused on collaborating with multiple departments that impact the Customer Journey and delivering the Execution of Sales Campaigns that are focused on driving market penetration to a specified industry.

These primary functions include conducting background research on inbound leads while also creating leads from outside efforts, developing & executing sales strategies that are aligned with company objectives in related to the Client Success department.

Most importantly: developing and refining the traits of being a high impact linchpin and contributor that can lead others to success.

Key Responsibilities

Primary Role (~70%):

  • Conduct client background research and lead the execution of sales campaigns to maximize a pipeline of upwards to 15 new inbound leads per week
  • Devise and execute Sales Campaigns with available internal tools to drive market penetration via SaaS sales activities
  • Provide demonstrations and conduct virtual webinars to drive conversion rates on Enterprise Clients.
  • Support the execution of business processes related to Client Onboarding and Success Planning
  • Support the execution of business processes related to Marketing
  • Document and maintain process documentation on all tasks conducted

 

Supporting Activities (~30%):

  • Work collaboratively with product, marketing, customer success and revenue operations teams to troubleshoot and resolve reported issues by clients along their customer journey
  • Build relationships between our team, other clients and the Lean Six Sigma community
  • Maintain up-to-date knowledge of hardware and software used

What you should have:

  • 3+ years experience in a Sales focused role with a proven track record of growth (preferably in a SaaS environment, but not required)
  • Confident and articulate communicator, both written and verbal
  • Ability to use critical thinking, complex problem solving skills and independent judgment to resolve issues and surface problems
  • Ability to prioritize and effectively respond to a high volume of emails
  • Experience working effectively in a remote environment
  • Highly organized with project management skills
  • Comfortable with navigating through difficult conversations
  • Ability to work cross-functionally and inspire others into action
  • Willingness to work to the workload and meet organizational deadlines
  • Familiarity using Learning Management Platforms (Litmos), CRMs (Pipedrive, ActiveCampaign), Payment Processing Platforms (PayPal, Square) and Project Management Tools (Asana, Trello)

Company Perks:

  • A competitive base salary
  • Commission + bonus package
  • Fully Remote: Live in Chicagoland area, work from anywhere (in the US)
  • Fully paid healthcare coverage
  • 2 weeks paid vacation
  • Collaborate and immerse yourself in different areas of the business to build deep knowledge and skills you wouldn’t be able to in a large company
  • Annual skills training budget

Client Success Coordinator

On the hunt for your next role in Client Success? We’re looking for a Go-Getter like you to help create a world full of problem-solvers and deliver a world class experience to our customers (internal and external).

The Client Success Coordinator will be focused on providing exemplary customer service to both internal and external customers in a fast paced environment. The primary functions include responding to and resolving incoming tickets from our learners and supporting them on their customer journey, supporting the execution of processes and improvement projects relative to the area of business you support, and most importantly developing and refining the traits of being a high impact linchpin and contributor.

Key Responsibilities

  • Primary Role:
    • Conduct client background research and support the execution of sales campaigns to maximize a pipeline of upwards of 500 inbound leads per week
    • Effectively respond to and resolve client inquiries submitted through voice and email channels within one business day
    • Provide demonstrations and conduct virtual webinars to solve customer inquiries
    • Support the execution of business processes related to Client Onboarding and Success Planning
    • Support the execution of business processes related to Partnerships
    • Document and maintain process documentation on all tasks completed

 

  • Supporting Activities:
    • Work collaboratively with product, marketing, customer success and revenue operations teams to troubleshoot and resolve reported issues by clients along their customer journey
    • Build relationships between our team, other clients and the Lean Six Sigma community
    • Maintain up-to-date knowledge of hardware and software used

What you should have:

  • 2+ years experience in a customer facing support role (preferably in a SaaS environment, but not required)
  • Confident and articulate communicator, both written and verbal
  • Ability to use critical thinking, complex problem solving skills and independent judgment to resolve issues and surface problems
  • Ability to prioritize and effectively respond to a high volume of emails
  • Experience working effectively in a remote environment
  • Highly organized with project management skills
  • Comfortable with navigating through difficult conversations
  • Ability to work cross-functionally and inspire others into action
  • Willingness to work to the workload and meet organizational deadlines
  • Familiarity using Learning Management Platforms (Litmos), CRMs (Pipedrive, ActiveCampaign), Payment Processing Platforms (PayPal, Square) and Project Management Tools (Asana, Trello)

Company Perks:

  • A competitive base salary
  • Commission + bonus package
  • Fully Remote: Live in Chicagoland area, work from anywhere (in the US)
  • Fully paid healthcare coverage 
  • 2 weeks paid vacation
  • Collaborate and immerse yourself in different areas of the business to build deep knowledge and skills you wouldn’t be able to in a large company
  • Annual skills training budget

Media Coordinator

Key Responsibilities

  • Update website
  • Create graphics, presentation decks and other media
  • Support marketing efforts
  • Support partners, clients and vendors
  • Maintain up-to-date knowledge of hardware and software used

Requirements

  • 3-5 years business experience
  • Advanced knowledge of Adobe Illustrator, Photoshop and After Effects
  • Advanced knowledge of WordPress, HTML and CSS
  • Experience working remotely (preferred)
  • Travel up to 2x/year
  • Highly organized with project management skills
  • Strong communication and interpersonal skills
  • Ability to resolve conflict and encourage honest dialogue
  • Proactive mindset and ability to simplify complex concepts
  • Ability to prioritize and efficiently respond to a high volume of emails

Apply Now

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