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I’ve seen a lot of Blunder #5, the End Gamers, with the organization simply trying to improve. How can you get everyone to really understand that it is important to lead up to this if you want to go about it correctly?

Great question! The best generic answer I can give you without knowing more about your organization is:

  • Start to showcase the projects that have been successful finding a root cause and implementing a solution that was different than the solution that what was going to be originally implemented. For example, most people just do training, IT automation, or creating standard work, but these are favorite solutions that don’t always resolve a problem.
  • Start sharing success stories about wrong solutions being avoided because of root cause analysis.

In some organizations, Lean Six Sigma resources take it a step further and quantify how much the mistake would have cost them if the wrong solution was implemented.

Tracy O'Rourke

Tracy is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.