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Great question! The best generic answer I can give you without knowing more about your organization is:

  • Start to showcase the projects that have been successful finding a root cause and implementing a solution that was different than the solution that what was going to be originally implemented. For example, most people just do training, IT automation, or creating standard work, but these are favorite solutions that don’t always resolve a problem.
  • Start sharing success stories about wrong solutions being avoided because of root cause analysis.

In some organizations, Lean Six Sigma resources take it a step further and quantify how much the mistake would have cost them if the wrong solution was implemented.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.