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After improving several processes for key executives in my company, my administration has yet to buy into the value in the work I’d like to perform. What is the best way to approach the conversation to help move things forward?

I hear you. They’re busy “inspecting and fixing” 40% of the time as we see in organizations everywhere. If it’s just you fixing processes, are there ways to bring others along? One powerful element is “ownership.” When people feel connected to the improvement they get more engaged. This could be as simple as asking others, “what about this process bugs you?” A great technique, if you can arrange it, is to conduct a Process Walk. Invite a manager to join the walk and conduct the interviews with key process participants so they can hear each other discuss barriers at each steps. Everyone on the walk gets an education and some immediate Quick Win opportunities. If you have not seen the Webinar that covers the orientation for process walk participants that’s a good place to start. Don’t give up!

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.